Shipping, Exchanges and Returns

Global Transportation:

1. Free Shipping (Around 15 days) Peak Seasons Around 20days
2. VIP Shipping (3-9days) By FedEx or DHL Express. Charged by piece, $88.88 per piece


Order and Shipping Time

Orders received before 12:00 noon Hong Kong time will be shipped on the same day depending on inventory (only Monday to Friday, excluding public holidays). Orders received after 12:00 noon will be processed on the next business day.

 

The package will be delivered by local logistics (mostly USPS in the United States, and local logistics in European countries), and customers can receive the package within 3-15 working days (based on the logistics method you choose). During peak hours (such as Double Eleven, Black Friday, etc.) or special circumstances (such as warehouse inventory, holidays), weather, manpower and other factors, delivery may be delayed, please be patient. Delivery time will also be affected by the capacity of the logistics company. Customers are advised to visit the website of the corresponding logistics company to learn about the latest logistics status of the package.


  • If  you have not received your package within 30 business days (all other countries) of placing the order.
  • With your Full Name and Order Number and we'll look into the matter immediately!

Email(Click) : [email protected]

Message Whatsapp(Click): +1 380 2799 385

Returns & Exchanges

Return/Exchange Policy
 
For products purchased at the Website, you can apply for a return/exchange* within fourteen (14) calendar days from the date of receipt of the products (based on the date of receipt on the logistics document) for completely FREE! Please note that only one return/exchange request can be made per each order. Unless there is product quality problem or received an incorrect style, size or color, all products are only allowed to be exchanged or returned once per each transaction, and such exchange must be a product of the same style and in the same colour.
 
*Return/exchange are limited to the following circumstance:
 
  • Orders that exceed the return/exchange period
  • Return/exchange due to reasons such as style, color and subjective preferences
  • Washed, worn products, caused by human factors during use
  • Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated
  • Products with loose threads or crackings due to external scratches by hard objects, or internal wear and tear
  • Damaged products due to use for longer than service life
  • Damaged products due to improper wash
  • Products with unclean appearance
  • Lack of original product label, tag, outer packaging, etc.
  • Where the electronic invoice or order number issued at the time of purchase is lost
  • Color differences due to different monitors (different displays, color differences are not avoidable), thickness of the products, running threads, hand-feel and other similar details, etc, are not recognised as quality issues
  • Non-Luxury-Finds products
  • Products not sold on Luxuryeva Official Site -
  • Special release and collaboration items do not accept returns or refunds
  • No return and refund during sales or promotion period, size changing only.
Return Procedure
 
Please contact our Customer Service regarding your return request within 7 days of receiving the item(s), along with your order number and we will provide you the return shipping address. if quality problem, we'll refund the return shipping fees with the Order item payment together.
 
Please ensure to have the original packaging (Make sure the shoes box is not damages or smudged) as well as any tags and/or labels intact before returning the item, the item for returning/exchange is in a condition that it can be sold again. Any gift or promotional items must be returned together with the return products. Otherwise, the retail value of the gift item would be deducted from the refund.
 
Refund Policy
 

For the returned products, once we confirm that the return conditions and requirements are met, please allow 1-2 working days for us to process your refund. You will receive an email notification when your refund has been processed. Refunds will be issued to the account of the original payment method. Please note that it could take 7-14 working days for your refund to be reflected in your account (actual time is subject to the process period of the relevant bank).